Privacy Policy

This Privacy Policy outlines how Invenio (“Company,” “we,” “us”) collects, uses, and protects your personal information through our websites, mobile applications, communications (such as SMS or instant messaging), and other services (collectively, “Services”) that link to this Privacy Policy.

Transparency about our data practices is integral to maintaining your trust. This Privacy Policy provides detailed information on what data we collect, how we protect it, and how it is used to improve our Services.

Summary of Key Points

Data Collection: We collect your name, email address, optional phone number, IP address, and device-related data when you register for Invenio Services.
Data Anonymization and Access Control: We prioritize user privacy by implementing robust data anonymization practices. All interactions with the app are stripped of personally identifiable information (PII) before being stored or analyzed. Additionally, access to chat logs and other user interactions is strictly limited to authorized personnel who require access for essential app maintenance, performance improvements, or security purposes. Our internal policies enforce stringent data protection protocols, including role-based access controls, encryption, and regular audits to ensure compliance with privacy standards.
Third-Party API Processing: To provide enhanced functionality, our services may utilize one or more third-party APIs to process user chats and other interactions. These interactions are anonymized before being transmitted to ensure that no personally identifiable information (PII) is shared. We carefully select third-party providers that adhere to strong data protection standards.
Data Usage: We use your data to provide and enhance our Services, ensure user safety, and comply with legal obligations.
Data Security: We prioritize the privacy and security of your data, implementing strict internal controls. We will never sell or share your data for advertising or marketing purposes.
User Responsibility: By using our Services, you agree to follow our Acceptable Use Policy, which prohibits harmful, abusive, or illegal activities.
Age Restriction: You must be at least 18 years old to use our Services.
Content Accuracy: Our Services may produce content that should not be relied upon without independent verification or consulting a professional.

Information We Collect

Information You Provide to Us:

Contact Information: Your first and last name, email address, and optional phone number.
Message Content: Content and metadata of messages you send through our Services or directly to us.
Communications: Any feedback, surveys, or questions you submit to us.
Additional Data: Any other information you provide during your interactions with us.

Automatic Data Collection:

Company and our service providers may automatically collect data such as:

Device Data: Operating system, browser type, IP address, device model, screen resolution, and general location (e.g., city, state).
Online Activity: Pages viewed, time spent on pages, navigation paths, and interactions with our communications.

Tools Used for Automatic Data Collection:

Cookies: Text files stored on your device for navigation efficiency, remembering preferences, and analyzing user behavior.
Local Storage: HTML5 technologies for storing larger amounts of data locally on your device.
Web Beacons: Small graphic files or pixels embedded in emails or websites to track user engagement.

Information from Other Sources:

If you use third-party platforms to interact with us, we may collect identifiers linked to your profile on those platforms.

Sensitive Data:

You may choose to share sensitive information (e.g., health, religion, political views). By doing so, you consent to its use as outlined in this Privacy Policy.

How We Use Your Information

We use your personal information for the following purposes:

Providing Services:

To operate, maintain, and deliver our Services as per our contractual obligations.

Communication:

To respond to your requests, provide customer support, and share updates or security alerts.

Improvement and Security:

To understand user preferences and enhance the Services.
To troubleshoot, test, and safeguard the platform against unauthorized activities.

Research and Development:

To analyze usage data and develop anonymized insights to improve our Services.

Compliance and Protection:

To comply with legal obligations and defend against legal claims, protect rights, and ensure the safety of users and others.

Sharing Your Information

We do not sell or share your personal information for advertising purposes. However, we may disclose information under the following circumstances:

Service Providers:

Third-party providers may access and process your data on our behalf for hosting, maintenance, security, and customer support purposes.

Business Transfers:

In the event of a merger, sale, or business restructuring, your information may be transferred as part of the transaction.

Legal Obligations:

We may disclose information to comply with legal requests, protect against harm, or enforce our terms.

Your Privacy Rights and Choices

Account Deletion:

You can request account deletion by contacting us at admin@mysticminds.ai.

Opt-Out Options:

SMS Messaging: Reply “STOP” to opt-out or “PAUSE” to limit communications, or by selecting the the opt-out option in your account preferences.
Cookies: Manage preferences through our Cookie Policy or browser settings.

Access and Correction:

Depending on your location, you may have rights to:

Access, correct, or delete personal information.
Withdraw consent for data processing.
Object to or restrict certain data uses.

To exercise these rights, contact us at admin@mysticminds.ai.

Security

We implement technical and organizational measures to protect your data, including:

Limiting access to authorized personnel.
Deidentifying sensitive data where feasible.

Despite these measures, no system is entirely secure. You are responsible for managing access to your accounts and devices.

Minors

Our Services are not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has provided information, contact us at admin@mysticminds.ai for prompt action.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or until consent is withdrawn. Retention periods are determined based on the sensitivity and purpose of the data.

International Data Transfers

Your data may be processed in the United States and other jurisdictions. These regions may not offer the same data protections as your home country.

Changes to This Policy

We reserve the right to update this Privacy Policy. Changes will be posted on this page, and continued use of our Services constitutes acceptance of the revised Policy.

Contact Us

For questions or concerns about this Privacy Policy, contact us at admin@mysticminds.ai

Cookie Policy

This Cookie Policy explains how Invenio (“Invenio,” “we,” or “us”) uses cookies and similar technologies when you access our Services, as described in our Privacy Policy. It outlines what these technologies are, why we use them, and your rights regarding their use.

What Are Cookies and Similar Technologies?

Cookies:
A cookie is a small text file containing a string of characters that is sent to your device when you visit a website. These files help the website recognize your browser on subsequent visits and can store user preferences or other information.

First-party cookies are set directly by the website you’re visiting.
Third-party cookies are set by external entities to provide features such as analytics or interactive content on the website. These third parties can recognize your device across multiple websites.

Local Storage:
Local storage is a browser-based technology that allows websites or applications to store data on your device persistently, even after the browser is closed or the device is restarted.

Session Storage:
Session storage temporarily stores data on your device while you are actively using a website or application. This data is cleared once you close the browser or navigate away.

Other Tracking Technologies:
We may also use other technologies, such as web beacons (also called tracking pixels) and analytics tools, to gather data about how visitors interact with our Services. For example, web beacons in emails allow us to count readers and track click-through rates. To avoid downloading web beacons, you can opt to receive plain text emails instead of HTML emails.

For simplicity, we refer to all these technologies collectively as “cookies” in this Cookie Policy.

What Information Do Cookies Collect?

We and our service providers may automatically collect and store certain information about your device, usage, and interactions with our Services, such as:

Device Data: This includes your operating system type and version, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, and general location (e.g., city or geographic area).
Online Activity Data: This includes pages or screens viewed, time spent on a page, navigation paths, referring websites, interaction details, access times, and engagement with our communications.

We use two types of cookies:

Persistent Cookies: These remain on your device for a fixed duration or until you delete them.
Session Cookies: These are temporary and are deleted once you close your browser.

Why Do We Use Cookies?

We use only essential cookies. These cookies are strictly necessary for the functionality of our Services, such as enabling secure access to specific features and providing seamless navigation.

Terms of Service

These Terms of Service (“Terms and Conditions”, or “Terms”) govern your use of Invenio’s ("Company") products, services, websites, and conversational AI tools (“Services”). By using our Services, you agree to these Terms, along with our Privacy Policy and any other policies we provide. If you disagree with these Terms, you may not use our Services. Invenio, its officers, directors and employees ("Company") provides Services subject to your compliance with the terms and conditions (“Terms and Conditions”) set forth below. Please read the following information carefully.

Definitions

"User" or "Users" refers to any organizations, companies or individuals using any portion of Invenio's Services.
"Subscriber," "Subscribers," or "Members" refers to any organizations, companies or individuals in the process of submitting or who have submitted information or payment to Company for the purpose of gaining access to Services owned and operated by Company.

About Our Services

At Invenio, we strive to transform interactions with technology and traditional media using conversational AI. As you engage with our Services, we aim to make them more helpful, insightful, collaborative, and enjoyable. However, there are limitations you should be aware of:

Data Usage: We use your conversation data and related metadata to enhance and develop our Services. Details of how we use this data are outlined in our Privacy Policy.
Acceptable Use: Your use of our Services must comply with these Terms and our Acceptable Use Policy.
Accuracy: Information provided by our Services may not always be accurate or reliable. Verify all information independently before relying on it.

Registering for Our Services

When signing up, you must provide accurate information, including your name and phone number. By registering, you agree to:

Use your own phone number and not impersonate others.
Ensure the security of your account, including limiting unauthorized access.

Age Restriction: Our Services are not intended for individuals under 18. If you believe someone under 18 is using our Services, contact us at admin@mysticminds.ai, and we’ll take appropriate action.

Acceptable Use Policy

You agree to use our Services responsibly and in compliance with the following rules:

Legal Use: Comply with all applicable laws.
No Harmful Content: Avoid generating harmful, unethical, or misleading content, including fraudulent material.
No Abusive Content: Do not create hateful, discriminatory, violent, or explicit material.
Respect Privacy: Avoid using the Services to infringe on others’ privacy or rights.
Security Compliance: Do not disrupt or undermine the security of our Services.
No Reverse Engineering: You may not attempt to deconstruct or replicate our technology.
No Scraping: Avoid extracting data from our Services without permission.

Content Ownership

While you retain ownership of the content you input, you grant Invenio a royalty-free, worldwide, and perpetual license to:

Operate the Services: Use your content to maintain, provide, and enhance the Services.
Improve the Services: Analyze and incorporate your content to develop new features and refine existing ones.

For more details, see our Privacy Policy.

Intellectual Property

All intellectual property related to Invenio’s Services belongs to us. By providing feedback or suggestions, you allow us to use them without restrictions or compensation.

Telephonic Communications

By providing your phone number, you consent to receiving calls and messages (including SMS and MMS) for informational or marketing purposes. Standard carrier fees may apply. To stop communications, text “STOP”, update your "Personal Information" settings within your account profile, or contact support@invenio.ai.

Conditions of Use

You are authorized to use certain of the Invenio Services as described below. Except for the authorized uses described in the following paragraphs, you may not copy, download, distribute, reproduce or otherwise use any portion of the Invenio Services, including, without limitation, the "look and feel" of the Invenio services, the Company logo and other commercial indicia, or the programming code underlying the Invenio Services. You may not programmatically copy Invenio content e.g., through techniques known as "spidering" or "screen scraping" or through any other electronic means, nor may you use or display any Invenio data or content on a third party website without the consent of Company.

Invenio is not liable for indirect, incidental, or consequential damages, including lost profits or data, arising from your use of the Services. In no event shall Company be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, Invenio Services, or the information, functionality and services related thereto, including, without limitation, loss of revenue, or anticipated profits or lost business or lost sales, even if such protected entity has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages so some of the above limitations may not apply to you. In no event shall Company be liable for or in connection with any information or other content posted, transmitted, exchanged or received by or on behalf of you or other persons on or through the Invenio Services.

Invenio services, including, without limitation, all information and related services and websites operated by Company, is provided "as is," "as available", without warranty of any kind, either express or implied, including, without limitation, any warranty for information, or uninterrupted access, any warranties concerning the availability, accuracy, usefulness, or content of information, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose, and Company hereby disclaims any and all such warranties, express and implied. Company does not warrant that the site, the information or related services will be timely, secure, uninterrupted or error free, or that defects will be corrected. The information provided by Invenio is intended as a guide only. It should under no circumstances be used to make decisions where there is a risk to life or property. Company makes no warranty that the Invenio services, information or related services will meet your requirements. No advice, results or information, whether oral or written, obtained by you from Company or through the Invenio services shall create any warranty not expressly made herein. If you are dissatisfied with the Invenio services, information or the related services, your sole remedy is to discontinue using Invenio services and/or such information and/or related services.

Company makes no commitment to update or correct any Information that appears on the Internet or on Company services.

Payments & Terms

Subscription fees for all fee-based services are billed to subscriber on a recurring annual or monthly billing cycle, according to Subscriber's chosen Memership Plan (annual or monthly).
Payment shall be made in US dollars to Company by credit or debit card ONLY. Payments are authorized upon submission of the sign-up form and these Terms & Conditions by Subscriber. If due to bank charges, transfer fees, or the like, Company should receive less than the amount due by Subscriber, Company will re-invoice Subscriber for the shortfall. In the event that any amount remains unpaid, Company may discontinue, withhold, or suspend services to Subscriber to whom such unpaid amounts relate.
Subscriber authorizes Company to charge Subscriber's credit or debit card for all charges and fees owed under these Terms & Conditions. Subscriber agrees to pay all amounts due for the Memership Plan upon demand, and Company further reserves the right to either suspend or terminate Subscriber's subscription at any time, for any reason, or for no reason. Subscriber agrees to submit any claims or disputes regarding any charge to his or her account in writing to the Company within thirty (30) days of such charge otherwise such claim or dispute will be waived and such charge will be final and not subject to challenge. If Subscriber fails to make payment as set forth herein, Subscriber will be responsible for all reasonable expenses (including, without limitation, attorneys' fees) incurred by Company in collecting such amounts. If withholding taxes or any other taxes are imposed by any jurisdiction on the transactions pursuant to these Terms & Conditions, Subscriber shall pay such taxes and in such amounts as are necessary to ensure that Company receives the full amount invoiced to Subscriber without offset or deduction. Subscriber shall promptly furnish to Company the applicable receipts and/or certificates regarding such remittances as soon as reasonably practicable. Each party is responsible for all costs associated with the setup, maintenance and other performance obligations of such party under the Agreement. Subscriber agrees to promptly update all information to keep Subscriber's account and credit card current, complete and accurate (such as a change in billing address or e-mail), and to promptly notify Company if Subscriber's credit card is canceled, or if Subscriber becomes aware of a potential breach of security, such as the unauthorized disclosure or use of Subscriber's user name or password. If Subscriber fails to provide Company with any of the foregoing information, Subscriber agrees that Company may continue charging Subscriber's account for use of any of the Company Directories unless Subscriber has terminated his or her agreement to the Terms & Conditions via the Subscription Termination Procedures.
Subscription fees collected by Company for any Memership Plan, subscription types, or pay-as-you go plans are non-refundable.

No Warranties

Our Services are provided “as is” without warranties of any kind, including implied warranties of merchantability or fitness for a particular purpose. We do not guarantee uninterrupted or error-free operation of the Services.

Third-Party Services

Our Services may link to third-party platforms. We are not responsible for their accuracy, security, or privacy practices. Review their terms and policies before use.

Account Termination

We may suspend or terminate your access to our Services for violations of these Terms or other reasons at our discretion. You may request account deletion by contacting support@invenio.ai. Certain provisions of these Terms will survive termination.

Changes to Services and Terms

Our Services may evolve over time, and we may update these Terms. By continuing to use our Services after updates, you accept the revised Terms.

Miscellaneous

Indemnification: You agree to defend, indemnify and hold Company, its Content Providers and their respective directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys' fees, arising in any way from your use of the Invenio services, your use or transmission of any Information, other content, software, services or other materials from the Invenio services, or your breach or violation of the law or of these Terms and Conditions.
Assignment: You may not assign these Terms; we may assign them in certain cases.
Choice of Law: Users and Subscribers of Company Services agree that the laws of the state of California shall govern these Terms & Conditions, without regard to any conflict of laws principles. With respect to any lawsuit or injunctive relief in connection with these Terms & Conditions, you agree to submit to the jurisdiction of any competent court sitting in San Diego County, California, including the Federal District Court for the Southern District of California, and agree that venue shall be solely and exclusively in San Diego and not elsewhere.
Arbitration: Disputes will be resolved via arbitration in Santa Diego County, California. With respect to any lawsuit or injunctive relief in connection with these Terms & Conditions, you agree to submit to the jurisdiction of any competent court sitting in San Diego County, California, including the Federal District Court for the Southern District of California, and agree that venue shall be solely and exclusively in San Diego and not elsewhere.
Class Action Waiver: Claims must be filed individually, not as part of a class action.
Severability: Invalid provisions will not affect the enforceability of the remaining Terms.
Entire Agreement: These Terms & Conditions constitutes the entire agreement between you and Company and it's Services. Prior and contemporaneous conversations, negotiations, possible and alleged agreements, and representations, covenants, and warranties, express or implied, oral or written, with respect to the subject matter hereof, are waived, merged herein and superseded hereby. There are no other agreements, representations, covenants or warranties not set forth herein regarding Company and Services. The terms of these Terms & Conditions may not be contradicted by evidence of any prior or contemporaneous agreement. No part of these Terms & Conditions may be amended or modified in any way unless such amendment or modification is expressed in a writing signed by all parties to these Terms & Conditions. The parties further agree that they will make no claim at any time or place that these Terms & Conditions have been orally altered or modified or otherwise changed by oral communication of any kind or character or by any course of dealing. There are no unwritten oral agreements between Users and Subscribers regarding Company and its Services.

For questions, contact us at admin@mysticminds.ai.